A new non-emergency patient transport service for mid and south Essex

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Non-emergency patient transport is an NHS service that provides transport for patients to attend NHS funded hospital or clinic appointments. To use the service patients must meet the eligibility criteria which are based on medical need.

The five NHS clinical commissioning groups (CCGs) within mid and south Essex are working together with patients and local stakeholders to design and formally procure a single new patient transport service for all patients living in Mid Essex, Basildon and Brentwood, Castle Point and Rochford, Southend and Thurrock CCG areas. Currently there are several separate patient transport services for patients living in these areas.

We want to listen to patients and local stakeholders to make sure the new service will meet the needs of patient transport service users within mid and south Essex. We have already held two stakeholder workshops for patient representatives and NHS staff to tell us their views on the key features of a new service.

The CCGs are also carrying out a survey of people with recent experience (within the last 6 months) of booking or using patient transport services, either as a patient or as a carer.

If you are a patient representative you can help us to capture feedback on patient transport services by promoting the survey to friends and colleagues, and by taking part yourself if you have recent experience as a service user.

The feedback from the workshops and the survey will be incorporated into the service specification for the new patient transport service. The new provider will be expected to meet all the requirements set out in the service specification.

To access the online survey, click on this link: https://www.surveymonkey.co.uk/r/Mid_south_Essex_PTS

If you would like paper copies of the survey, please contact alexis.orwell@nhs.net.

The survey closes on 14 June 2019.

The formal procurement process for the new service is due to begin this summer, with the new service starting in summer 2020.

Related documents: 

Be part of the discussion

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We want your input on a range of services we commission. Below are the opportunities for you to get involved:

Musculoskeletal conditions - join our patient group

Musculoskeletal conditions - join our patient group

Castle Point & Rochford and Southend Clinical Commissioning Groups (CCGs) are responsible for commissioning Healthcare services for South East Essex. Services provided for patients with musculoskeletal conditions (MSK) are currently provided by your local GP practices, Southend University Hospital Foundation Trust (SUHFT) and a small number of community providers.

Musculoskeletal (MSK) means a disorder, or injury with your muscles, bones, or joints.

The CCGs are undertaking a review of these services in order to determine current efficiency and value for money, with a view to redesigning the way that they are delivered. There is much evidence that the best service designs are informed by clinicians and patients so the CCGs are setting up a Patient Advisory Group to work alongside an existing Clinical Advisory Group (MSK Network Group). The two groups will inform and critique the current provision of service and then consider positive changes that would make significant improvements. Patient experience and value for money will be our priorities

The Patient Group will perform a very significant role in the future development of MSK services by representing the larger patient population. The Group will work together to:

  • inform the MSK Network Group (clinicians and service managers) on areas of service that require improving and how successful it is from the patient’s perspective 
  • advise on the development of future changes that will promote innovative ways of working, to provide a service that meets service users’ needs as fully and as simply as possible.
  • actively support and promote agreed developments through to implementation 
  • support the MSK Network Group in the development of required patient information/ communications

If you or someone you know has a lived experience of local MSK services and would like to be part of these discussion please contact Amanda Shears, Patient Engagement Officer on Direct Line 01268 464546 : Mobile 07580 904824 : Email amandashears@nhs.net.

We have also developed an online survey focusing on how you use Musculoskeletal Services and are keen to seek your views to identify opportunities to ensure that musculoskeletal services offer patients the right care at the right time.  If you would like to take part in the survey please click https://www.surveymonkey.com/r/TTSZX8W

Patient stories

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We present patient stories at our Governing Body meetings, to show how services or pathways are working, or could be improved, for the people of Southend. Below are a few of the videos from previous meetings.


Learning Disability Annual Health Checks


Pulmonary rehab

Enhanced GP care home service

Mental health service

Southend Hospital

Transgender patients

Maternity Voices Partnership

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The Maternity Voices Partnership (MVP) is a way for mothers, fathers and partners to share their experiences, knowledge and skills to build improvements to maternity services.

Anyone who has had experience of using maternity services before, during and after pregnancy is invited to share their personal knowledge with the group. Maternity services include antenatal appointments, hospital care and care you receive after you have your baby.

The MVP in Mid and South Essex is a place where everyone involved in maternity care, both professionals and anyone using those services, can work together to help to put women at the centre of care. This approach will offer women information, choice and care based on evidence and real experience.

Meetings are held across the mid and south Essex area. The next meeting will be held on 8 November at 7pm, Wren house, Hedgerows Business Park, Colchester Road, Chelmsford, CM2 5PF.

If you have any questions about the MVP or would like further information about joining, please contact the Maternity Voices Partnership Chair, Lynsey K McCarthy-Calvert:

Email: lynsey@motheringmatters.co.uk

Mobile: 07854822979

Quality Awards 2018

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The 2018 Quality Awards took place on Tuesday 6 November at Saxon Hall, Southend, celebrating excellence in primary care across south east Essex. Now in its third year, the initiative acknowledges the contribution of the whole practice team, because quality is the responsibility of every individual. We aim to encourage innovation, showcase ideas, share good practice and highlight successes.

There were five awards nominated by CCG member practices and one nominated by the public - the People's Choice award.

The winners for Southend practices were: