Extended access

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Local residents can now access more evening and weekend appointments with a GP, nurse or healthcare assistant. GP practices are working together to offer patients appointments at more convenient times when they call their local practice.

Extended access hours

Monday to Friday: 6.30pm to 8pm

Saturday, Sunday and public holidays: 9am to 3pm (at these times, please phone 01702 742102 to make an appointment).

To make an appointment, you can call your own GP practice during normal business hours and choose which hub you would like to attend for your appointment (Queensway Surgery or North Shoebury Surgery).

These appointments are in addition to the usual GP surgery opening hours from 8am to 6.30pm. It means that when patients contact their doctor they will be offered appointments at an accessible time and day at surgeries where appointments are available, which may not always be patient’s usual practice.

Patient Transport Services

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Non-emergency patient transport services provide transport to and from NHS services for people who have a medical need for it.

In south Essex, non-emergency patient transport is provided by East of England Ambulance Service (EEAST) and Thames Ambulance Services Limited (TASL) for patients with a medical need. You can find out more about the service provide by EEAST on their website: https://www.eastamb.nhs.uk/your-service/patient-transport.htm

This service uses a wide range of vehicle types and levels of care that are consistent with the patients’ medical needs.

Eligibility for Patient Transport Services

You can call the East of England Ambulance Service to see if you are eligible for Patient Transport Services. You'll be asked a series of questions to determine whether you are eligible, please answer these as accurately as possible.

The number for South Essex patients is: 0300 0134997 

For further information on who is eligible for Patient Transport Services, download the eligibility criteria below:

Patient Transport Services Eligibility Criteria February 2018


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Sepsis is a rare but serious complication of an infection. Without quick treatment, it can lead to mulitple organ failure and death.

Anyone can develop sepsis after an injury or minor infection, although some people are at higher risk such as those with a weakened immune system, a serious illness, the very young or very old, or those who have just had surgery or wounds as a result of an accident.

Find out more about the campaign launched in south east Essex.

Sophie's son George contracted sepsis when he was 10-weeks-old. She tells her story here:  

Spotting the signs of sepsis in children:

Symptom Card Child

Spotting the signs of sepsis in adults:

Symptom Card Adult


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This winter, health professionals across mid and south Essex will be encouraging people with respiratory conditions to stay well by joining in with a new campaign #Scarfie, launching on 4 December 2017.

More than 93,000 people across our area in mid and south Essex have asthma and COPD – a lung condition that causes difficulty with breathing. Cold air is a common asthma trigger and can make health worse.

We want to encourage as many people as possible to stay well when temperatures drop this winter. One simple tip is to wear a scarf loosely across your mouth, this warms up air before you breathe it in and can help people with asthma and other lung conditions.

#Scarfie, an Asthma UK campaign, encourages people to take a selfie wearing a scarf and share this simple tip widely with friends and loved ones.

Below are some ways you might want to wear your #Scarfie from Asthma UK. For more information about staying well this winter click here and further tips for good self-care can be found here.



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Self-care is the best choice to treat minor illnesses and injuries. A large range of common illnesses and injuries can be treated at home simply with over-the-counter medicines and plenty of rest. This could include treatment for the following:

  • Minor aches and pains
  • Minor sprains, sports injuries, grazed knee and scars
  • Coughs, colds, blocked noses, fevers and sore throat
  • Hangover

Below are some other top tips to help you take care of yourself:

  1. Be prepared for most common ailments by keeping a well-stocked medicine cabinet at home. Find out what should be included here.
  2. Speak to your local pharmacist - many medicines for minor illness and ailments are avaiable over-the-counter.
  3. Get your flu jab during the winter season. You may be entitled to a free one - ask your GP or pharmacist for details
  4. Keep active to stay physically and mentally well
  5. Be mindful that sometimes symptoms can last longer than you think - sore throats can last an average of eight days
  6. Don’t forget, antibiotics don’t work on sore throats, coughs or colds

Visit the NHS Choices website to find what changes you can make in order to take care of yourself and find out what works best for you.

Remember, if you’re not sure whether you need to go to A&E, call NHS 111 first.

Self Care Fact Sheets

Below you can find guidance to help you take care of the most common ailments in a series of fact sheets written by the Self Care Forum. These provide useful facts about your condition, what you can expect to happen, how to help yourself, when you should see your GP and where to find out more information.