Southend-on-Sea Borough Council
General enquiries: 01702 215050
Complaints: 01268 464586
Continuing Health Care (CHC) enquiries: 01702 212500
For complaints/compliments about primary care services (GP, Dentist, Pharmacy, Optometrists):
In the first instance, patients are encouraged to make their complaints directly to the Organisation itself, i.e. the GP Surgery, the Dental Practice, Hospital, Pharmacy or Optometrist.
PO Box 16738 | Redditch | B97 9PT
Telephone 0300 3 11 22 33
For complaints about NHS services:
Healthwatch Southend: 01702 416320
For complaints relating to Southend University Hospitals Foundation Trust:
Complaints Team | Southend Hospital | Prittlewell Chase | Westcliff-on-sea | Essex | SS00RY
Telephone: 01702 435555 ext 5144
If you remain dissatisfied with the response received following you complaint you can liaise further with the organisation to establish whether a local resolution can be reached. Alternatively you may contact the Parliamentary Health Service Ombudsman (PHSO), who they can ask to review their complaint.
The Parliamentary & Health Service Ombudsman
Millbank Tower | Millbank | London | SW1P 4QP
The CCG’s Data Protection Officer is Jane Marley, Head of IG Essex CCGs, who can be contacted via email on email@example.com.