The ‘What matters to you?’ day is now an international event aimed at encouraging and supporting more meaningful conversations between people who provide health and social care and the people, families and carers who receive health and social care.
This is the fourth year of this successful campaign which took place on Thursday, 6 June and continues to grow in momentum. Local health and care organisations including NHS Southend Clinical Commissioning Group and NHS Castle Point and Rochford Clinical Commissioning Group have teamed up with Scotland NHS to promote and run this campaign.
On and around 6 June each year people who work in health and care are encouraged to have a ‘What matters to you?’ conversation and to encourage people to keep having these conversations in the future too.
There is a growing international movement working to improve health and social care through gaining a better understanding of the things that are really important in people’s lives.
Focusing on what really matters to people can lead to big improvements for people and communities, and the quality and effectiveness of care. This approach is also beneficial for people who provide support and care.
The day also encourages patients to let staff know what matters to them – be it big or small. Knowing more about patients helps NHS staff to plan and deliver your care taking into account your personal, individual needs and concerns, wherever possible.
Lucy Watts from Benfleet has a personal health budget which gives her more control over the care and support she receives. Lucy was asked why it’s important to ask people what matters to them.
Lucy said: “If you want to help, support or care for someone, you need to understand what matters to them, what they want to do and achieve, what their goals and ambitions are, what they need help or support with, and what outcomes are important to them. We all have a different perception of what matters to us and what quality of life looks like to us, and it’s crucial for personalising a person’s care to know who they are and what things matter most to them. I am fortunate my care is all about what matters to me, enabling me to live the life I want to lead”.
Tricia D’Orsi, Chief Nurse for NHS Southend and NHS Castle Point and Rochford said:
“We know from experience and evidence that the effect of focusing on what really matters to people and the things that are important to them can lead to better health and care experiences which link to better outcomes. This is good for the people who are supported or cared for, their family and carers, as well as the people who provide that support and care. Whatever is important to you is important to us, so please have the conversation.”