Technology frees up local NHS GP time by reducing missed appointments

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Local NHS practices in Castle Point, Rochford and Southend are making use of  technology to improve access to GP services for patients that has saved more than a day’s worth of appointments that were cancelled online and could then re-allocated to other patients.

The myGP app is free to patients and allows them to securely book and cancel appointments on their smartphone making access simpler and easier than ever before.

To date 6,254 appointments in local GP surgeries have been freed up for other patients to use. In the last three months of 2018, patients using the text system to cancel appointments they no longer required released on average 150 appointments per practice across south east Essex.

The app also allows patients to set up medication reminders, and provides access to self-care support tools to monitor things like weight and blood pressure.

Dr Jose Garcia-Lobera, Chair for NHS Southend CCG and Dr Kashif Siddiqui, Chair for NHS Castle Point and Rochford, said:

“We are delighted with the growth of myGP and the reception it has received from our patients. The patient facing mobile service is simplifying and speeding up the appointment process. It will help patients more easily cancel or re-arrange appointments that can then be allocated to other patients meaning less valuable GP time is wasted and it will also make a huge difference in addressing a wide range of patient outcomes.”

It is hoped the app will save the NHS up to £153 million annually.