Engagement

on . Posted in Get Involved

NHS Southend CCG strives to engage with Southend patients, carers, partners and residents, throughout the commissioning cycle to ensure that local people have a strong voice.

We engage with our local community to:

  • identify health needs and aspirations, develop our commissioning intentions and priorities
  • design and improve services
  • to take patients’ views into account when we procure services
  • use patients’ experience to improve safety and quality of care

Engagement reporting on how we are achieving our statutory duties

Every year, CCGs have to submit a report to NHS England which shows how we are meeting our statutory duties around patient and public engagement and involvement. The reports are assessed as part of the assurance process for all CCGs.  

How do we make sure the patient voice is heard?

Patient engagement is represented at Governing Body by a lay member for Patient & Public Involvement.  A big part of this role is to:

 - Gain assurance that the CCG is meeting its patient and public involvement (PPI) duties and use their expertise to support a particular focus on reducing identified health inequalities.

- Seeks assurance that the voice of the local population is heard, including that of all vulnerable groups and communities

 - Gain assurance that the CCG is meeting its duties under the Equality Act, and that a culture of equality and diversity is embedded within the organisation e.g. providing challenge and input around the CCGs’ efforts to eliminate discrimination, advance equality of opportunity amongst people with protected characteristics and tackle prejudice by promoting understanding.

Details of patient engagement activities can be found in our Annual Reports and in Accountable Officer updates that are presented at each public Governing Body meeting.

The CCG also provides training to members of the public who are involved in our work.  If you are interested in getting involved, please visit the 'Get Involved' Section.