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Southend CCG


Floor 6
Southend-on-Sea Borough Council
Victoria Avenue

General enquiries: 01702 215050

Continuing Health Care (CHC) enquiries: 01702 212500

  • For complaints relating to funding or commissioning decisions made by the CCG:

  •  Telephone: 01268 464586

For complaints/compliments about primary care services (GP, Dentist, Pharmacy, Optometrists):

In the first instance, patients are encouraged to make their complaints directly to the Organisation itself, i.e. the GP Surgery, the Dental Practice, Hospital, Pharmacy or Optometrist.

Alternatively contact:

NHS England
PO Box 16738 | Redditch | B97 9PT

Telephone 0300 3 11 22 33

For complaints about NHS services:

Healthwatch Southend: 01702 416320

For complaints relating to Southend University Hospitals Foundation Trust:

Complaints Team | Southend Hospital | Prittlewell Chase | Westcliff-on-sea | Essex | SS00RY

Telephone: 01702 435555 ext 5144

If you remain dissatisfied with the response received following you complaint you can liaise further with the organisation to establish whether a local resolution can be reached. Alternatively you may contact the Parliamentary Health Service Ombudsman (PHSO), who they can ask to review their complaint.

The Parliamentary & Health Service Ombudsman

Millbank Tower | Millbank | London | SW1P 4QP

03450 154033

Data protection

The CCG’s Data Protection Officer is Jane Marley, Head of IG Essex CCGs, who can be contacted via email on


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Gluten-free prescribing started more than 30 years ago when such products were not easily available to buy in the shops, and so the NHS offered the prescription service to help coeliac patients better manage their diet. However, due to changing diets and lifestyle choices there is now a much wider variety of foods available in the shops and supermarkets and gluten-free alternatives are widely available too. 

NHS Southend Clinical Commissioning Group (CCG) has now withdrawn gluten-free foods from prescription in Southend. The CCG’s Clinical Executive Committee, a committee which includes local GPs, reviewed this service to ensure any change would be clinically safe and recommended that gluten-free food be removed from prescription. The CCG also carried out a public consultation which included discussions with Coeliac UK and other health professionals. The CCG’s Governing Body then agreed to remove gluten-free food from prescription.  

Useful Links

Coeliac UK ( has produced a useful and comprehensive food directory which is available free to members or £10 to non-members. This lists the wide range of gluten-free foods now available from supermarkets and other outlets.

If you have any queries regarding this decision then please contact NHS Southend Clinical Commissioning Group (CCG):



(t)        01702 314299

Alternatively, you can speak with Healthwatch Southend:


(t)        01702 356066


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The seven CCGs across Essex are looking to re-procure the NHS 111 and Out of Hours GP services under an Integrated model. This will build upon the NHS England Commissioning standards published in October 2015 and deliver an enhanced service, with additional clinical focus and utilising the Directory of Services and enhancing the links with our colleagues across the local healthcare and social systems. 

We have committed to involve local Clinicians, patients, the public and our stakeholders in setting the scope of the service.

We are running a series of events across Essex focusing on different themes and all presentations, outcomes and details will be shown on this site.

Should you have any questions on the process, please contact us at 

For further information:

Governing Body papers

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