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Southend CCG

Address

WE HAVE MOVED - Effective from 28 May 2018:

Floor 6
Southend-on-Sea Borough Council
Victoria Avenue
Southend-on-Sea
SS2 6ER

General enquiries: 01702 215050

Continuing Health Care (CHC) enquiries: 01702 212500

  • For complaints relating to funding or commissioning decisions made by the CCG:

  •  Telephone: 01268 464586

For complaints/compliments about primary care services (GP, Dentist, Pharmacy, Optometrists):

In the first instance, patients are encouraged to make their complaints directly to the Organisation itself, i.e. the GP Surgery, the Dental Practice, Hospital, Pharmacy or Optometrist.

Alternatively contact:

NHS England
PO Box 16738 | Redditch | B97 9PT

Telephone 0300 3 11 22 33

england.contactus@nhs.net
www.england.nhs.uk

For complaints about NHS services:

Healthwatch Southend: 01702 416320

For complaints relating to Southend University Hospitals Foundation Trust:

Complaints Team | Southend Hospital | Prittlewell Chase | Westcliff-on-sea | Essex | SS00RY

Telephone: 01702 435555 ext 5114 or 6449

Complaints@southend.nhs.uk

If you remain dissatisfied with the response received following you complaint you can liaise further with the organisation to establish whether a local resolution can be reached. Alternatively you may contact the Parliamentary Health Service Ombudsman (PHSO), who they can ask to review their complaint.

The Parliamentary & Health Service Ombudsman

Millbank Tower | Millbank | London | SW1P 4QP

03450 154033

Data protection

The CCG’s Data Protection Officer is Jane Marley, Head of IG Essex CCGs, who can be contacted via email on dpo.southendccg@nhs.net.