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Southend CCG


Floor 6
Southend-on-Sea Borough Council
Victoria Avenue

General enquiries: 01702 215050

Complaints: 01268 464586


Continuing Health Care (CHC) enquiries: 01702 212500

  • For complaints relating to funding or commissioning decisions made by the CCG:
  • Please email where possible. If it is urgent or you are unable to email, please call 01268 464586


For complaints/compliments about primary care services (GP, Dentist, Pharmacy, Optometrists):

In the first instance, patients are encouraged to make their complaints directly to the Organisation itself, i.e. the GP Surgery, the Dental Practice, Hospital, Pharmacy or Optometrist.

Alternatively contact:

NHS England
PO Box 16738 | Redditch | B97 9PT

Telephone 0300 3 11 22 33

For complaints about NHS services:

Healthwatch Southend: 01702 416320

For complaints relating to Basildon, Broomfield or Southend Hospitals, you can find more information about making a complaint on the Mid and South Essex NHS Foundation Trust website. 

If you remain dissatisfied with the response received following you complaint you can liaise further with the organisation to establish whether a local resolution can be reached. Alternatively you may contact the Parliamentary Health Service Ombudsman (PHSO), who they can ask to review their complaint.

The Parliamentary & Health Service Ombudsman

Millbank Tower | Millbank | London | SW1P 4QP

03450 154033

Data protection

The CCG’s Data Protection Officer is Jane Marley, Head of IG Essex CCGs, who can be contacted via email on

COVID-19 Vaccination Programme

If you have a question about the COVID-19 vaccination programme, you can find out more on the Essex Covid Vaccine website.

If you live in Essex and need help to book an appointment you can ring
0344 2573 961 (open 10am to 4pm, local rate).

If you wish to make a complaint, please email
or call 0800 085 7935.

Frequently asked questions - COVID-19 Vaccine Information for Essex: