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Southend CCG

Address

Floor 6
Southend-on-Sea Borough Council
Victoria Avenue
Southend-on-Sea
SS2 6ER

General enquiries: 01702 215050

Complaints: 01268 464586

 

Continuing Health Care (CHC) enquiries: 01702 212500

  • General enquiries: SCCG.corporate@nhs.net
  • Complaints: sccg.complaints@nhs.net 
  • Media enquiries: sccg.communications@nhs.net 
  • Access to information requests (Freedom of Information and Subject Access): essexccgs.foi@nhs.net

    Private prescriptions including travelling abroad

    For information on private prescribing & prescribing guidance linked to travelling abroad click here.

  • Potential delays to the CCG Complaints Process

    Following the discovery of the Omicron variant, NHS England has declared a Level 4 National Incident in recognition of the impact on the NHS of both supporting the vital increase in the vaccination programme and preparing for a potentially significant increase in Covid-19 cases, as well as managing Winter Pressures.

    All areas of the NHS are being asked to prepare for and respond to the Omicron threat.  Mid & South Essex CCGs are currently redeploying all possible resources, particularly to support the ramp up of the vital Covid-19 vaccination programme.

    Our usual complaint response timescales may be affected due to current circumstances.  We apologise for any delays in this service but would ask you to understand that at this challenging time we must support our frontline staff as effectively as possible. We will endeavour to respond to correspondence and telephone calls as soon as possible.

    All formal complaints will be logged.  Please be assured that we will continue to triage complaints and will act on any immediate issue of patient safety or safeguarding that is being raised.  However, the investigation of, and response to, complaints where there is no immediate clinical need will inevitably be delayed for an extended period, as the actions we are taking will be limited to informing the organisation involved, who may not be able to respond as they focus on managing the incident. 

    Once this Level 4 Incident response has been stepped down normal complaint processes will resume, although we recognise it may take some time to catch up.

    If you have immediate concerns around care and treatment provided you should raise these directly with the provider of the service.

    If you require any information on COVID-19, we urge you to follow the latest advice provided by the Government on coronavirus which is available online at https://www.gov.uk/coronavirus.

    Information on the Essex Vaccine Programme can be found via COVID-19 Vaccine Information for Essex (essexcovidvaccine.nhs.uk).

    We appreciate your understanding and patience at this challenging time.

  • For complaints relating to funding or commissioning decisions made by the CCG:
  • Please email sccg.complaints@nhs.net where possible. If it is urgent or you are unable to email, please call 01268 464586

    .

For complaints/compliments about primary care services (GP, Dentist, Pharmacy, Optometrists):

In the first instance, patients are encouraged to make their complaints directly to the Organisation itself, i.e. the GP Surgery, the Dental Practice, Hospital, Pharmacy or Optometrist.

Alternatively contact:

NHS England
PO Box 16738 | Redditch | B97 9PT

Telephone 0300 3 11 22 33

england.contactus@nhs.net
www.england.nhs.uk

For complaints about NHS services:

Healthwatch Southend: 01702 416320

For complaints relating to Basildon, Broomfield or Southend Hospitals, you can find more information about making a complaint on the Mid and South Essex NHS Foundation Trust website. 

If you remain dissatisfied with the response received following you complaint you can liaise further with the organisation to establish whether a local resolution can be reached. Alternatively you may contact the Parliamentary Health Service Ombudsman (PHSO), who they can ask to review their complaint.

The Parliamentary & Health Service Ombudsman

Millbank Tower | Millbank | London | SW1P 4QP

03450 154033

Data protection

The CCG’s Data Protection Officer is Jane Marley, Head of IG Essex CCGs, who can be contacted via email on dpo.essexccg@nhs.net

COVID-19 Vaccination Programme

If you have a question about the COVID-19 vaccination programme, you can find out more on the Essex Covid Vaccine website.

If you live in Essex and need help to book an appointment you can ring
0344 2573 961 (open 10am to 4pm, local rate).

If you wish to make a complaint, please email epunft.pals@nhs.net
or call 0800 085 7935.

Frequently asked questions - COVID-19 Vaccine Information for Essex:
https://www.essexcovidvaccine.nhs.uk/coronavirus-vaccine/faqs/