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Southend CCG


  • Harcourt House 
    5-15 Harcourt Avenue 
    Southend on sea 
    SS2 6HT

Telephone: 01702 314299

  • For complaints relating to funding or commissioning decisions made by the CCG:

  • NHS Southend CCG
    Complaints | Freepost RTBZ-GAKR-AECG | Harcourt House | 5-15 Harcourt Avenue | Southend on sea | Essex | SS2 6HE

Telephone: 01702 313620

For complaints/compliments about primary care services (GP, Dentist, Pharmacy, Optometrists):

In the first instance, patients are encouraged to make their complaints directly to the Organisation itself, i.e. the GP Surgery, the Dental Practice, Hospital, Pharmacy or Optometrist.

Alternatively contact:

NHS England
PO Box 16738 | Redditch | B97 9PT

Telephone 0300 3 11 22 33

For complaints about NHS services:

Healthwatch Southend: 01702 416320

For complaints relating to Southend University Hospitals Foundation Trust:

Complaints Team | Southend Hospital | Prittlewell Chase | Westcliff-on-sea | Essex | SS00RY

Telephone: 01702 435555 ext 5114 or 6449

If you remain dissatisfied with the response received following you complaint you can liaise further with the organisation to establish whether a local resolution can be reached. Alternatively you may contact the Parliamentary Health Service Ombudsman (PHSO), who they can ask to review their complaint.

The Parliamentary & Health Service Ombudsman

Millbank Tower | Millbank | London | SW1P 4QP

03450 154033