Living Well newsletter

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We've launched a newsletter to highlight all the services that are available in south east Essex to help support you live a happy, healthy life. 

The Winter edition was published in December 2019, you can download the PDF or read it via Issuu below (click on the icon in the bottom right corner to read fullscreen).

We would like to extend a big thank you to our CCGs’ Readers’ Panel for helping to review this publication and for all their feedback. If you’d like more information or to get involved in the Readers’ Panel, let us know by emailing SCCG.Communications@nhs.net.

The first edition was launched in August 2019.

Contact Us

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Southend CCG

Address

Floor 6
Southend-on-Sea Borough Council
Victoria Avenue
Southend-on-Sea
SS2 6ER

General enquiries: 01702 215050

Complaints: 01268 464508

 

Continuing Health Care (CHC) enquiries: 01702 212500

  • For complaints relating to funding or commissioning decisions made by the CCG:
  • Please email sccg.complaints@nhs.net where possible. If it is urgent or you are unable to email, please call 01268 464508.

For complaints/compliments about primary care services (GP, Dentist, Pharmacy, Optometrists):

In the first instance, patients are encouraged to make their complaints directly to the Organisation itself, i.e. the GP Surgery, the Dental Practice, Hospital, Pharmacy or Optometrist.

Alternatively contact:

NHS England
PO Box 16738 | Redditch | B97 9PT

Telephone 0300 3 11 22 33

england.contactus@nhs.net
www.england.nhs.uk

For complaints about NHS services:

Healthwatch Southend: 01702 416320

For complaints relating to Southend University Hospitals Foundation Trust:

Complaints Team | Southend Hospital | Prittlewell Chase | Westcliff-on-sea | Essex | SS00RY

Telephone: 01702 435555 ext 5144

Complaints@southend.nhs.uk

If you remain dissatisfied with the response received following you complaint you can liaise further with the organisation to establish whether a local resolution can be reached. Alternatively you may contact the Parliamentary Health Service Ombudsman (PHSO), who they can ask to review their complaint.

The Parliamentary & Health Service Ombudsman

Millbank Tower | Millbank | London | SW1P 4QP

03450 154033

Data protection

The CCG’s Data Protection Officer is Jane Marley, Head of IG Essex CCGs, who can be contacted via email on dpo.southendccg@nhs.net.

IUC

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The seven CCGs across Essex are looking to re-procure the NHS 111 and Out of Hours GP services under an Integrated model. This will build upon the NHS England Commissioning standards published in October 2015 and deliver an enhanced service, with additional clinical focus and utilising the Directory of Services and enhancing the links with our colleagues across the local healthcare and social systems. 

We have committed to involve local Clinicians, patients, the public and our stakeholders in setting the scope of the service.

We are running a series of events across Essex focusing on different themes and all presentations, outcomes and details will be shown on this site.

Should you have any questions on the process, please contact us at biliana.barker@nhs.net 

For further information:

Governing Body papers

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